> For the complete documentation index, see [llms.txt](/llms.txt).

Most support questions are one of a few patterns. Work through these before emailing us — nine times out of ten the fix is a setting.

## I'm not receiving alerts

Check in this order:

1. **Is the channel working?** Open [Account → Notification Channels](/account), confirm the channel is enabled, and hit **Test**. If the test doesn't arrive, the channel config is the problem (a Discord webhook can be revoked server-side, a Pushover key can expire). For Telegram, confirm it's still linked.
2. **Check spam/junk.** Email alerts come from `alerts@hardwarehunter.io`. If they're landing in spam, whitelist the address.
3. **Is the hunt active?** Paused hunts don't scan or alert. Check the hunt's status on your [dashboard](/dashboard).
4. **Check the results feed.** If every recent result is SKIP, there's a criteria or pricing issue — open the verdict text on your [results page](/results) and it tells you why. A hunt with a ceiling below the market will mostly SKIP.

## Why did a listing I wanted get a low score?

Common reasons, roughly in order of frequency:

- Price too close to (or above) your ceiling
- Wrong spec — SAS drive when you asked for SATA, wrong RAM generation, wrong GPU tier
- Vague listing with no condition or capacity details
- New seller with little or no feedback

Scoring caps risky sellers at WATCH by default — a listing from an account with zero feedback or below ~95% rating can't be an ALERT, no matter how good the price looks.

## Will I see the same listing twice?

No. Listings are de-duplicated globally by their listing ID. Once a listing is seen, it's not evaluated again, so you won't get the same alert twice — even across different hunts.

## I forgot my password

Use the [Forgot Password](/forgot-password) page (linked from the [login](/login) page). A reset link goes to your registered email.

## I want to delete my account

Go to [Account → Danger Zone](/account). Deletion deactivates your account — you can no longer log in, your hunts stop, and your email is anonymized (the account record is kept for billing history). There's no undo.

Still stuck? See [Status & Escalation](/support/status-and-escalation) for the fastest way to reach us.