Status & Escalation

If you've been through Troubleshooting and the Known Limitations and you're still stuck, here's how to reach us and what to include.

How to reach us

• Email: [email protected] — the fastest channel, and where account/billing issues get resolved.
• X: @gethwhunter — good for quick questions and public signal.

There's no in-page chat widget right now. If you see one on an older page, it's legacy — use email instead.

What to include in a report

The faster we can reproduce it, the faster we can fix it:

• Account email (or hunt name)
• What you expected vs what happened, in one or two sentences
• Screenshots if it's a display or UI issue
• For alert problems: which channel, and whether the channel's Test button worked
• For scan problems: which source and category, and whether other hunts are behaving

What "it's broken" means to us

A few useful distinctions:

• A source being down (Reddit, ServerPartDeals, Best Buy, Newegg) is a known limitation, not a bug — see Known Limitations.
• A hunt returning mostly SKIP is usually criteria or pricing, not a fault — the verdict text says why.
• An alert not arriving is almost always a channel config issue — start with the channel Test button.
• The API returning an error is a bug — include the endpoint and the exact error body.

We don't run a public status page yet. If the site itself is unreachable, that's your fastest signal, and email is the way to tell us about it.