Troubleshooting

Most support questions are one of a few patterns. Work through these before emailing us — nine times out of ten the fix is a setting.

I'm not receiving alerts

Check in this order:

1. Is the channel working? Open Account → Notification Channels, confirm the channel is enabled, and hit Test. If the test doesn't arrive, the channel config is the problem (a Discord webhook can be revoked server-side, a Pushover key can expire). For Telegram, confirm it's still linked.

2. Check spam/junk. Email alerts come from [email protected]. If they're landing in spam, whitelist the address.

3. Is the hunt active? Paused hunts don't scan or alert. Check the hunt's status on your dashboard.

4. Check the results feed. If every recent result is SKIP, there's a criteria or pricing issue — open the verdict text on your results page and it tells you why. A hunt with a ceiling below the market will mostly SKIP.

Why did a listing I wanted get a low score?

Common reasons, roughly in order of frequency:

• Price too close to (or above) your ceiling
• Wrong spec — SAS drive when you asked for SATA, wrong RAM generation, wrong GPU tier
• Vague listing with no condition or capacity details
• New seller with little or no feedback

Scoring caps risky sellers at WATCH by default — a listing from an account with zero feedback or below ~95% rating can't be an ALERT, no matter how good the price looks.

Will I see the same listing twice?

No. Listings are de-duplicated globally by their listing ID. Once a listing is seen, it's not evaluated again, so you won't get the same alert twice — even across different hunts.

I forgot my password

Use the Forgot Password page (linked from the login page). A reset link goes to your registered email.

I want to delete my account

Go to Account → Danger Zone. Deletion deactivates your account — you can no longer log in, your hunts stop, and your email is anonymized (the account record is kept for billing history). There's no undo.

Still stuck? See Status & Escalation for the fastest way to reach us.